SHIPPING & DELIVERY
AUSTRALIAN ORDERS
We aim to dispatch all domestic orders within 1–2 business days.
- Standard shipping within Australia is AUD $10.
- Complimentary standard shipping on all - Australian orders over $300.
- Standard Australia Post delivery timeframes apply.
- Express Post is available for AUD $15 and can be selected at checkout.
- All orders are delivered via Australia Post E-Parcel.
- Tracking details will be emailed directly to y- ou once your parcel has been lodged.
Delivery typically arrives within 1–7 business days from dispatch. Regional and remote areas may require an additional 7–10 business days.
Maison Maanyu is not liable for any loss or damage once your order has been transferred to the courier. Responsibility passes to the customer at the time of handover.
PRE-ORDERS
Pre-order pieces will be shipped within the timeframe noted on each product page. These dates are estimates and may vary slightly. Should any changes arise, we will notify you via email.
INTERNATIONAL ORDERS
- A flat rate of AUD $35 applies to all international orders under $500.
- International orders are shipped via Australia Post with full tracking.
- All items are dispatched within 1–2 business days.
- If you have selected Express Post and require your order urgently, please email jessicanm@maisonmaanyu.com and we will do our best to accommodate your request.
International orders may be subject to import duties and taxes upon arrival.
A signature may be required upon delivery. If the parcel is not signed for, it will be directed to your local post office for collection. Maison Maanyu is not responsible for parcels lost or damaged in transit.
RETURNS & EXCHANGES
We want you to love your Maison Maanyu purchase. If your order isn’t quite right, you may return it within 14 days of delivery. Items returned outside this timeframe may not be accepted.
All returned items must be unworn, unwashed, in original condition, and have all swing tags attached.
Due to hygiene regulations, garments that are soiled, marked, damaged, worn, or laundered cannot be accepted.
FULL-PRICE ITEMS
Eligible for a store credit.
SALES ITEMS
All sale and archive items are final sale and cannot be returned or exchanged. No price adjustments will be offered on previous purchases. Sale and archive collections are available exclusively at MaisonMaanyu.com.
If you believe a sale item is faulty and would like to enquire about store credit or an exchange, please email jessicanm@maisonmaanyu.com with:
- your full name
- purchase date
- item details
- photos and reason for return
We will assist you with the next steps.
Maison Maanyu reserves the right to amend or update our returns policy at any time.
For approved sale returns, once the item is received, a replacement or store credit will be issued. Please allow up to 3 days for processing.
INCORRECT OR FAULTY ITEMS
All items undergo thorough quality control prior to dispatch. If you receive an item that is incorrect or defective, please contact us immediately at jessicanm@maisonmaanyu.com.
Include:
- your order number
- clear photos of the issue
Our Customer Care team will respond promptly with the best resolution.
If the item is deemed faulty or a manufacturing fault occurs within six months of purchase, we will arrange a repair or replacement. If neither is possible, a refund will be issued to your original payment method.
Please note that faults resulting from normal wear, accidental damage, misuse, or failure to follow care instructions will not be considered manufacturing defects.
CANCELLATIONS & AMENDMENTS
If you need to modify or cancel your order—whether due to change of mind, size, style, or colour—please contact us immediately at jessicanm@maisonmaanyu.com. We will assist wherever possible.
Once your order has been dispatched, cancellations cannot be made and return shipping costs will be the responsibility of the customer.