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Frequently Asked Questions
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Please visit our shipping page here for detailed information on our shipping policy and costs.
Yes, we do! We ship all over the world, and postage costs for your destination will be calculated at the checkout. For international shipments, customs duties & foreign taxes may be payable before your order is cleared by customs. Many will not be held responsible for any charges incurred nor can we provide an estimate of these costs. Please contact your local customs office for more information regarding taxes and duties payable in your region.
Sydney, Australia.
We currently ship with Australia Post and DHL for international orders.
All orders are shipped Expressed with Australia Post from Sydney. Please note that our warehouse does not dispatch orders on weekends or Australian public holidays.
Standard Shipping
Metro Areas - 2 to 4 business days
Regional Areas - 4 to 7 business days
Express Shipping
Metro Areas - 1 to 2 business days
Regional Areas - 2 to 4 business days
International Shipping:
International shipping estimates are varies depending on your parcel's destination. For more information, you can email us at care@maisonmaanyu.com
All items are sent with Australia Post. Once your order has been confirmed and dispatched, you will receive a shipping confirmation email which will include a link to track your order through the carrier. If you have any questions feel free to email us atcare@maisonmaanyu.com
To ensure orders are delivered to the correct recipient, all orders require a signature on delivery. If you choose to waive this clause, Maanyu does not accept liability for the item(s) misplaced or lost during delivery.
You can contact us through our contact page! We will be happy to assist you.